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Shipping & Returns Policy

This Shipping & Returns Policy applies to purchases made through Von Savvy Ascend, including online courses, course subscriptions, beauty consulting services, concierge and travel services, travel deposits, digital products, printed books, beauty products, and other shipped products.

Please review this policy before making a purchase. By purchasing from Von Savvy Ascend, you agree to the terms below.

For questions, contact us from our Contact Page.

Order Processing

Digital products and services may be processed differently than shipped products.

  • Online courses, subscriptions, eBooks, and other digital products are typically delivered electronically through the website, email, or customer account access.
  • Consulting, concierge, and travel services may require scheduling, intake forms, planning, preparation, reservations, or third-party coordination.
  • Printed books, beauty products, and other physical products require order processing before shipment.
  • Physical product orders are generally processed within 2 to 3 days, excluding weekends and holidays.
  • Processing times may be longer during launches, holidays, high-volume periods, supplier delays, or circumstances outside our control.

Shipping Destinations

We currently ship physical products to:

  • U.S. and Canada, and will expand to worldwide sales once we get that setup.

If an order is placed for a destination we cannot ship to, we may cancel the physical product portion of the order and issue any applicable refund for that canceled shipment.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Shipping Timelines

Shipping timelines are estimates only and are not guaranteed.

Estimated delivery depends on:

  • The destination address
  • Carrier availability
  • Weather delays
  • Holidays
  • Customs processing, if applicable
  • Carrier disruptions
  • Supplier or fulfillment delays

Once an order is transferred to the shipping carrier, delivery timing is controlled by the carrier.

Shipping Fees

Shipping fees are calculated or stated at checkout when applicable.

Destination shipping fees are non-refundable.

This includes shipping fees charged for delivery to the destination address, even if the item is later delayed, refused, returned to sender, or replaced due to damage.

Incorrect or Incomplete Addresses

Customers are responsible for entering the correct shipping address at the time of purchase.

Von Savvy Ascend is not responsible for orders delayed, lost, returned, or delivered incorrectly due to:

  • Incorrect street addresses
  • Missing apartment, suite, or unit numbers
  • Incorrect postal codes
  • Incorrect recipient names
  • Outdated addresses
  • Refused deliveries
  • Failure to pick up a package from the carrier

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for any reshipping fees.

Destination shipping fees are non-refundable.

Lost or Stolen Packages

If a package is marked as delivered by the carrier but has not been received, the customer should first check with:

  • Household members
  • Neighbors
  • Building management
  • Mailroom staff
  • The shipping carrier

Von Savvy Ascend is not responsible for packages that are lost or stolen after the carrier marks them as delivered.

If a package appears to be lost in transit before delivery, contact us from our Contact Page within 7 days of the last tracking update. We will assist where possible, but replacement or reimbursement is not guaranteed unless required by applicable law or approved by Von Savvy Ascend.

International Orders, Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs fees, duties, import taxes, brokerage fees, VAT, or other charges required by the destination country.

Customs delays are outside our control.

If an international shipment is refused, abandoned, or returned due to unpaid customs fees or import requirements, destination shipping fees are non-refundable.

Digital Products

Digital products include eBooks, downloadable materials, templates, guides, online resources, and similar products delivered electronically.

Due to the nature of digital access and delivery, eBooks are non-refundable.

Once digital access has been provided, the purchase is final unless otherwise required by applicable law.

One-Time Paid Courses

One-time paid full courses are non-refundable.

This applies to courses purchased with a single payment or paid-in-full option.

Because course access, instruction, materials, videos, downloads, and related resources may be made available immediately after purchase, all one-time paid full course purchases are final.

Ongoing Courses and Subscription Courses

Ongoing courses with new instruction and monthly or annual subscription fees may be canceled at any time.

When a subscription is canceled:

  • Fees already paid are non-refundable.
  • Only future renewals are canceled.
  • No further subscription fees will be charged after cancellation.
  • Access may continue until the end of the current paid billing period, unless otherwise stated at checkout or in the customer account.

Customers are responsible for canceling before the next billing date if they do not want to be charged again.

Beauty Consulting Services

Beauty Consulting Services are non-refundable once preparation has started or services have been provided.

Preparation may include, but is not limited to:

  • Reviewing client intake forms
  • Reviewing photos, preferences, goals, or concerns
  • Researching products or recommendations
  • Creating a beauty plan or consultation notes
  • Scheduling or preparing for a session
  • Communicating personalized advice or recommendations

If no preparation has started and no services have been provided, the customer is eligible for a 75% refund.

The remaining 25% is retained to cover administrative time, transaction costs, scheduling, and business processing.

Concierge Services, Travel Services, and Travel Deposits

Concierge services, travel services, and travel deposits are non-refundable.

These services may require planning, research, scheduling, availability checks, vendor communication, reservations, coordination, and time-sensitive work. For that reason, payments for concierge services, travel services, and travel deposits are final.

Travel Expenses Paid to Third-Party Providers

Travel expenses used to book or purchase third-party services may be partially refundable only if the third-party reservation can be canceled in time and the third-party provider issues a refund to Von Savvy Ascend or direct to the client if the client paid the 3rd party direct.

Third-party travel expenses may include, but are not limited to:

  • Transportation tickets
  • Flights, trains, buses, rides, or transfers
  • Lodging or accommodations
  • Special excursions
  • Concerts
  • Event tickets
  • Dining reservations
  • Tours
  • Experiences
  • Appointment reservations
  • Similar third-party bookings or expenses

If the third-party provider does not issue a refund, no refund will be available for that third-party expense.

If the third-party provider does issue a refund, Von Savvy Ascend will retain a 25% cancellation fee from the refundable third-party provider expenses.

Any remaining refundable amount will be returned to the customer after the third-party provider refund has been received and processed.

Von Savvy Ascend is not responsible for third-party provider policies, delays, penalties, cancellation windows, credits, vouchers, non-refundable rates, or refusal to issue refunds.

Printed Books, Beauty Products, and Other Shipped Products

Printed books, beauty products, and other shipped products are non-refundable.

All sales are final unless the item arrives damaged in shipping and qualifies for a replacement under this policy.

We do not accept returns or issue refunds for:

  • Buyer’s remorse
  • Change of mind
  • Ordering the wrong item
  • Delayed delivery
  • Refused delivery
  • Incorrect address provided by the customer
  • Personal preference regarding scent, texture, color, packaging, size, or format
  • Used or opened products
  • Items no longer wanted after delivery

Damaged Items in Shipping

Items damaged in shipping are eligible for a free replacement of the same item, subject to review and approval.

To request a replacement for an item damaged in shipping, contact us from our Contact Page within 7 days of delivery.

Requests made after the inspection timeframe may not be eligible for replacement.

Proof Required for Damaged Items

To review a damage claim, we may require:

  • Order number
  • Full name and email address used for the order
  • Delivery address
  • Photos of the damaged item
  • Photos of the shipping box or mailer
  • Photos of the packing materials
  • Photos of the shipping label
  • A brief description of the damage

Customers should keep the damaged item and all original packaging until the claim is resolved.

Do not discard the item, packaging, or shipping materials unless we confirm that they are no longer needed.

Replacement for Damaged Items

If a damage claim is approved, Von Savvy Ascend will provide a free replacement of the same item.

Refunds are not provided for printed books, beauty products, or other shipped products damaged in shipping unless required by applicable law or approved by Von Savvy Ascend.

Replacement availability may depend on inventory. If the same item is unavailable, we may offer a comparable replacement, store credit, or another resolution at our discretion.

Return Postage for Damaged Items

If we require the damaged item to be returned, return postage for items damaged in shipping will be paid by Von Savvy Ascend.

Customers must use the return method or shipping label provided by Von Savvy Ascend.

We are not responsible for return postage paid by the customer without prior written approval.

Exchanges

We do not offer exchanges for digital products, courses, subscriptions, consulting services, concierge services, travel services, travel deposits, printed books, beauty products, or other shipped products.

The only exception is an approved replacement for an item damaged in shipping.

Cancellations

Cancellation terms depend on the type of product or service purchased.

  • One-time paid full courses are non-refundable.
  • eBooks are non-refundable.
  • Printed books, beauty products, and other shipped products are non-refundable.
  • Beauty Consulting Services are non-refundable once preparation has started or services have been provided.
  • Concierge services, travel services, and travel deposits are non-refundable.
  • Ongoing courses and subscriptions may be canceled at any time to stop future renewals.

Cancellation requests must be sent from our Contact Page or completed through the customer account if self-cancellation is available.

Refund Processing

If a refund is approved under this policy, the refund will be issued to the original payment method when possible.

Refund processing times vary by payment processor, bank, credit card company, and platform.

Approved refunds may take up to 14 days to appear on the customer’s statement after being processed.

Chargebacks and Payment Disputes

Customers agree to contact Von Savvy Ascend from our Contact Page before filing a chargeback or payment dispute.

We are committed to reviewing concerns according to this policy.

Filing a chargeback for a valid, non-refundable purchase may result in:

  • Suspension or termination of account access
  • Revocation of course, subscription, or digital product access
  • Cancellation of current or future services
  • Submission of order records, policy terms, access logs, service records, shipping records, and communication history to the payment processor or financial institution

This section does not limit any rights customers may have under applicable law.

Policy Updates

Von Savvy Ascend may update this Shipping & Returns Policy from time to time.

The updated version will be posted on this website with a new effective date.

The policy in effect at the time of purchase will generally apply to that purchase, unless a change is required by law or clearly stated otherwise.

Contact Information

Questions about shipping, replacements, subscriptions, cancellations, or refund eligibility can be submitted via our Contact Page.

Please include your order number and the email address used at checkout so we can review your request.